FAQ

Gold Surcharge and Tariff Surcharge

Why am I being charged extra for gold surcharge and how much is it?

Last update 09/05/2020:

Gold prices have been steadily increasing for the past year, with a rapid increase the past few months.

• Stock purchases: There will be a 5% surcharge for all in-stock purchases *surcharge is subject to change

• Backorders: The prices on our website are not an estimate for backorders. The increase & instability of gold will likely cause an increase in price for backorders. Your final purchase price will be based on the gold level on the day you confirm the backorder. Further gold surcharge will not be applied.

Why am I being charged the 5% for tariffs?

Due to the trade war between the US and China, the U.S. has imposed extra tariffs for all items made in China last fall.

Effective 10/31/2019, we are charging an extra 5% for all items. This is an extra surcharge in hopes that this extra tariff can be removed soon.

Inquiries and Placing Orders

Is your office and showroom open?

Most of our CS staff is working remotely, so it is best to email us at info@superbelljewelry.com for any questions you have.

If you would like to come into the showroom, please call us to make an appointment.

Can I still place orders? When will it ship?

Please allow 1-2 business days for all orders to be processed and shipped.

How can I see what items you have? Do you have anything new?

As our showroom is not open, the best way to see our items is to check out our website. We update it regularly and we also include the stock levels.

For new items, please check the "New" section.

Website and Online Order Questions

Is your website inventory updated?

Yes. All our merchandise is uploaded on our website for your easy viewing. We also have our quantities shown on our website as well. 

On our website, you are able to filter to see only items that are in stock. Just click on "SEE IN STOCK ONLY"

*Please keep in mind that high volume of inventory, our quantity levels are only about 90% accurate. 

What can I expect when placing an order online?

Please read our Online Order Procedure page for more details on what to expect when placing an online order on our website.

Can I use your product photos?

We provide downloadable product photos for customer convenience. However, we ask that customers make a purchase first. 

Misc Questions

How long are back orders going to take?

Currently, backorders may take approximately 5-8 weeks. This assumes no large changes that will impact production timing.

I want to return or repair some items. How can I get an RA#?

You can request an RA# from our customer service rep. Please email info@superbelljewelry.com.

Please do not send anything to our office without an approved RA#.

What tradeshows will you be attending?

TBD