FAQ

Last update 05/16/2022:

Surcharges

Why am I being charged the 5% for tariffs?

Due to the trade war between the US and China, the U.S. has imposed extra tariffs for all items made in China last fall.

Effective 10/31/2019, we are charging an extra 5% for all items. This is an extra surcharge in hopes that this extra tariff can be removed soon.

*The pricing you see on the website does not include the 5% surcharge. The surcharge will be added to the official invoice.

Inquiries and Placing Orders

When does your showroom open?

Our showroom is open Monday through Friday, 9:45AM - 5:30PM PST (except for holidays).

It is best to call ahead to ensure our merchandise is in the office and not at a tradeshow.

If I place an order, when will it ship?

Please allow 1-2 business days for all orders to be processed. If an item is in stock, it will ship once processed.

Exceptions will include if our merchandise is at a tradeshow. In which case, your order wil be shipped when the merchandise returns to our office.

How can I see what items you have? Do you have anything new?

Our website is updated regularly, including stock levels.

For new items, please check the "New" section.

Website and Online Order Questions

Is your website inventory updated?

Yes. All our merchandise is uploaded on our website for your easy viewing. We also have our quantities shown on our website as well. 

On our website, you are able to filter to see only items that are in stock. Just click on "SEE IN STOCK ONLY"

*Please keep in mind that high volume of inventory, our quantity levels are only about 90% accurate. 

What can I expect when placing an order online?

Please read our Online Order Procedure page for more details on what to expect when placing an online order on our website.

Can I use your product photos?

We provide downloadable product photos for customer convenience. However, we ask that customers purchase the item first. 

Misc Questions

How long are back orders going to take?

Typically, backorders may take approximately 4-7 weeks. Custom orders may take a bit longer.

During high volume times like the holidays, production may take 6-8 weeks. 

*Due to COVID-19, production issues may occur and could delay backorders. Please check with your sales representative on the most updated timing.

*Please make sure to factor in long holiday closures like Chinese New Year, which is typically in January/February.

I want to return or repair some items. How can I get an RA#?

You can request an RA# from our customer service rep. Please email info@superbelljewelry.com.

Please do not send anything to our office without an approved RA#.

Our return policy can be viewed here.

What tradeshows will you be attending?

We typically attend JIS in Miami, JA in New York and JCK in Las Vegas.