Due to instability of gold, the prices shown on our website are not quotations for backorders.
For more information, please visit our FAQ page

About online ordering & our website

Creating an account

 

Super Bell Jewelry only sells at wholesale to qualified members of the jewelry trade. SBJ may request business information such as a seller's permit, resale certificate, JBT information or other proof of business.

To qualify for an website account, customer's must additionally meet a yearly purchase minimum of $5,000 (*subject to change, and subject to change by region).

 

 

Website inventory

 

SBJ updates their website inventory with new items regularly. There is a "New" section on the website where you can view our new merchandise.

 

 

 

Browsing items / adding items to your cart

 

Checking stock availability:

As we have over 40,000 skus, SBJ is not able to keep everything in stock. However, our website shows which items we have in stock, and how many of them*. If you want to order stock only, customers are able to filter to see items only in items that are in stock.

*Please keep in mind that high volume of inventory and daily sales, our quantity levels are only about 90% accurate. 

 

Items that are "In Production":

If you see that an item is "In Production", this means that we have some coming for our stock. The timeline for these can range from 2 weeks to 6 weeks, depending on when production started.

If you would like to reserve an item from our upcoming production, please go ahead and place the order for it.

 

Customizing an item:

Our rings are stocked in size 6.5. All other sizes will need to be back ordered.

If you would like to request a customization of an item (including ring size), please type your request in the "Customization Request" section of the product page, and add that item to your cart.

A deposit may be required for customized items and pricing will vary.

 

Placing your online order

 

Upon checkout, you will be able to choose your shipping address and shipping method*

For items that are in stock: You will also be able to select if SBJ can automatically ship items in stock, or if you would like to review the order again before shipping.

For items that are not in stock: You will be able to select if you would like SBJ to automatically place a back order, or if you would like to review the order again before committing**.

 

Any special comments can also be added to the "Comments" section of check out.

 

After you check out, you should receive an automated order confirmation email sent to your email registered to your online account.

 

All orders will be processed and shipped within 1-2 business days. After processed, a Customer Service Representative will contact you via email with an update to your order. Emails will be sent to the email on your registered online account.

 

*Actual shipping charges may vary from what is shown on the website, depending on final weight and cost of order, or if shipping internationally or to Hawaii.

** When approving a back order, you will be approving to back order any item that is not actually in stock (even if it shows quantity levels on the website). An email confirmation will be sent to you, in which case you will have 3 business days to cancel or revise.

 

Website pricing

 

We try to keep our pricing as updated as possible. For the most part, the price on the website will be the current price for stock items. Please allow for some variances.

*Surcharges may be implemented (on top of prices shown) as needed based on SBJ policy. Surcharge information is updated on our SBJ FAQ page here.

 

Prices on the website are not exact quotations for backorders, as backorder prices depend on daily gold levels.

 

Back orders production & timing

 

Timing for back orders are usually between 4-7 weeks. Custom orders may take a bit longer than regular items.

During high volume times like the holidays, production may take 5-8 weeks. 

 

*Due to COVID-19, please expect delays on backorders.

 

Returns & exchanges

 

Please review our return policy here.

 

 

 

Using our product photos

 

We allow customers to download and use our product photos for their convenience. However, we do expect customers to purchase the items before doing so.